I have been meaning to call Comcast Cable for a couple of weeks now. Paying my bill last month, I realized for the services I receive, my bill is way too expensive. My usual bill for Internet, Phone and Cable TV comes out to about $185 a month. Granted, I do have the DVR with HD service. They have been running their advertisement for $99 a month for all 3 services. I decide to call them up...why do I have to pay twice what other people pay?
I called Comcast and the conversation went something like this:

Comcast: Thanks for calling Comcast Mr. SingleGuyMoney, how can I help you?
Me: I was looking through my bill and I was trying to see if there was a more cost effective option for the services I receive. I keep hearing about your $99 deal for telephone, cable and Internet.
Comcast: Let me look at your account and see what I can do for you. Can you please hold?
Me: Sure.
- After about a 3 minute hold, she comes back:
Comcast: Mr. SingleGuyMoney, I do not see where I can do anything to lower your bill while allowing you to retain the services.
Me: I would really like to keep my service as I your company offers everything I need along with GREAT customer service. (ok, so I fibbed a little)
Comcast: Again, I am really sorry Mr. SingleGuyMoney but there is nothing I can do.
Me: Thank you for taking the time to look, I like what your company offers but I do have options. Please transfer me to your cancellation department.
Comcast: Sure, please hold.
- After about a minute, a cheerful young lady comes on the phone.
Comcast: I hear you want to cancel your account. May I ask why?
Me: I basically go through the whole thing about I have options and I like the company, blah, blah, blah.
Comcast: Please hold just a moment for me.
- I was on hold for about 4 minutes this time.
Comcast: Mr. SingleGuyMoney, thanks for your patience. Here's what I can do for you. I can offer you 3 services and an additional digital converter box for $129 a month for 1 year.
Me: That sound awhole lot better. Thank you so much for your help.

Well, it took me about 15-20 minutes but being patient and persistent allowed me to be able to save approx $50 a month. That's an additional $600 a year I can throw towards debt reduction.


  1. Anonymous // July 12, 2007 at 12:48 AM  

    Good job. Sometimes you gotta hold their feet to the fire.

  2. Dimples // July 12, 2007 at 7:17 AM  

    Very nice indeed. I have Brighthouse. I pay $76 for both digital cable and internet. I wonder if I can call them an get lowered a little. Never hurts to try.

  3. b4freedom // July 14, 2007 at 11:26 PM  
    This comment has been removed by the author.
  4. b4freedom // July 14, 2007 at 11:26 PM  

    My inside sources tell me that on or about July 23rd, Verizon FIOS Internet & TV is only $70.

    My problem is that I steal both from my neighbor.